Privacy Policy

Last Updated: October 26, 2026

At fripeolympa.shop, operated by OLYMPA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, purchase fashion and apparel products, contact our customer support team, or otherwise interact with our services.

By using our website, you acknowledge that your personal information will be handled as described in this Privacy Policy and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and applicable French data protection legislation.

1. Information We Collect

We may collect the following categories of information when you use our website or services.

Personal Information: Your name, billing address, shipping address, email address, telephone number, and other contact details you provide when placing an order or contacting us.

Order Information: Details about the fashion and apparel products you purchase, your order number, transaction status, delivery preferences, returns, exchanges, and refund requests.

Payment Information: Payment status, transaction references, and relevant payment-related details needed to process your order. Payments are processed through Stripe. We do not intend to store your complete payment card details on our own servers.

Technical Information: Your IP address, browser type, device information, operating system, website activity, referring pages, and other technical information collected through cookies and similar technologies where applicable.

Communications: Information you provide when contacting our support team through email, live chat, or other available communication channels.

2. How We Use Your Information

We use your personal information for legitimate business purposes, including:

  • Processing and fulfilling orders for fashion and apparel products.

  • Arranging shipping and delivering orders throughout France.

  • Sending order confirmations, shipping updates, and other service-related notifications.

  • Processing returns, exchanges, and refunds.

  • Responding to customer enquiries and providing support through our available communication channels.

  • Processing payments securely through Stripe.

  • Maintaining website functionality, security, and performance.

  • Detecting, investigating, and preventing fraud, misuse, and unauthorised transactions.

  • Meeting legal, tax, accounting, and regulatory obligations.

  • Improving our products, services, and customer experience.

  • Sending promotional communications where permitted by law and, where required, with your consent.

We do not use personal information for purposes incompatible with those described in this policy without providing appropriate information or obtaining consent where legally required.

3. Legal Bases for Processing

Where the GDPR applies, we process personal information on one or more of the following legal bases:

Contractual Necessity: To process your purchases, deliver products, handle returns, and provide services you request.

Legal Obligations: To comply with applicable tax, accounting, consumer protection, and other legal requirements.

Legitimate Interests: To protect our website, prevent fraud, manage our business, and improve our services, provided these interests do not override your rights and freedoms.

Consent: To use non-essential cookies, send certain marketing communications, or carry out other activities where consent is required.

You may withdraw your consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

4. Payment Processing

We accept payments through Stripe. When you make a purchase, payment-related information may be transmitted securely to Stripe for payment authorisation and processing.

Stripe may process your information in accordance with its own privacy policy and applicable payment security requirements. We may receive transaction confirmations, payment status, and limited transaction details needed to manage your order, prevent fraud, and process refunds.

We do not intend to retain complete payment card numbers or security codes on our own servers.

5. Shipping and Order Fulfilment

We offer free shipping throughout France.

Our estimated shipping schedule is as follows:

  • Order cut-off time: 2:00 PM Central European Time (CET/CEST), according to the applicable seasonal time.

  • Handling time: 1–2 business days.

  • Transit time: 3–4 business days.

  • Estimated total delivery time: 4–6 business days.

We may share necessary information, such as your name, delivery address, and contact details, with shipping providers and fulfilment partners to deliver your order.

Delivery estimates are provided for guidance and may vary due to public holidays, carrier delays, weather, or other circumstances beyond our control.

6. Returns and Refunds

We offer free returns within a 30-day return window, subject to the applicable return conditions and legal requirements.

If you request a return, exchange, or refund, we may use your order details, contact information, and transaction records to verify your purchase and manage your request.

Refunds are generally processed within 4–6 business days after the applicable refund has been approved and initiated. The time it takes for the refunded amount to appear in your account may also depend on Stripe and your payment provider.

Nothing in this policy limits any mandatory consumer rights you may have under French or European Union law.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, maintain shopping cart functionality, protect website security, and understand how visitors use our services.

Cookies may include:

  • Essential cookies: Necessary for core website functionality, security, and checkout.

  • Preference cookies: Used to remember selected settings.

  • Analytics cookies: Used to understand website traffic and performance, where implemented.

  • Advertising cookies: Used to support advertising and marketing activities, where implemented.

Where required by law, non-essential cookies will only be used after you provide valid consent. You can manage available cookie preferences through our website's consent controls and change your browser settings to restrict or delete cookies. Disabling certain cookies may affect website functionality.

8. Sharing Your Information

We do not sell your personal information in exchange for money. We may disclose information where necessary to the following categories of recipients:

  • Payment processors: Stripe, for payment processing and related fraud prevention.

  • Shipping providers: To deliver purchases and manage delivery-related enquiries.

  • Technology and hosting providers: To operate, maintain, and secure our website.

  • Customer support providers: To help respond to enquiries and manage service requests.

  • Professional advisers: Such as legal, accounting, or compliance advisers where necessary.

  • Public authorities: Where disclosure is required by law or necessary to protect legal rights and prevent unlawful activity.

We require service providers to handle personal information appropriately and only for authorised purposes, subject to applicable legal requirements.

9. International Data Transfers

Some service providers may process personal information outside France or the European Economic Area (EEA). Where personal information is transferred internationally, we take steps required by applicable data protection law, which may include relying on an adequacy decision, approved contractual safeguards, or another lawful transfer mechanism.

You may contact us using the details at the end of this policy to request further information about applicable international transfer safeguards, subject to legal limitations.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer service, returns, refunds, fraud prevention, and legal compliance.

Certain order, invoice, transaction, and accounting records may need to be retained for periods prescribed by French or European law. When information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable legal obligations.

11. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. You should take care to protect your account credentials and contact us if you suspect unauthorised use of your information.

12. Your Privacy Rights

Depending on your circumstances and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where the legal conditions are met.

  • Request restriction of certain processing activities.

  • Object to processing based on legitimate interests.

  • Receive certain information in a portable format.

  • Withdraw consent where processing relies on consent.

  • Object to direct marketing at any time.

  • Lodge a complaint with the relevant data protection supervisory authority.

To exercise your rights, contact us at Info@fripeolympa.shop. We may need to verify your identity before responding. We will respond within the period required by applicable law.

If you are in France, you may also lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), the French data protection authority.

13. Children's Privacy

Our website is intended for general customers shopping for fashion and apparel and is not knowingly designed to collect personal information from children in violation of applicable law.

If you believe a child has provided personal information inappropriately, please contact us so that we can assess the situation and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies and practices.

We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal obligations.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

16. Contact Us

If you have any questions about this Privacy Policy, our data handling practices, or your privacy rights, please contact us using the business details below.

Business Information

Business Name: fripeolympa.shop
Legal Business Name: OLYMPA
Contact Number: +142746911
Business Address: 87 Rue Saint-Martin, 75004 Paris, France
Support Email: Info@fripeolympa.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)