Last Updated: October 26, 2026
At fripeolympa.shop, operated by OLYMPA, we aim to provide a clear and straightforward refund process for our customers. This policy explains how refunds are handled for purchases made through our fashion and apparel store.
1. Refund Eligibility
Refunds may be available for eligible returned products, cancelled orders, damaged or defective items, incorrect products, or other circumstances where a refund is required under applicable law.
All requests are handled in accordance with our Return Policy and applicable consumer protection laws in France and the European Union.
2. Refund Processing Time
Approved refunds are generally processed within 4–6 business days after approval and initiation.
The time required for the funds to appear in your account may vary depending on Stripe, your bank, card issuer, or payment provider.
Where applicable law requires a different refund deadline, the statutory deadline will take precedence.
3. Refund Method
We accept payments through Stripe. Approved refunds will ordinarily be issued to the original payment method, where supported.
We may use relevant order and transaction details to verify your purchase and process your refund accurately.
4. Refunds for Returned Products
If you return an eligible product, we will review your request and handle any applicable refund in accordance with our policies and legal obligations.
We offer free returns within 30 days of receiving your order, subject to applicable conditions and statutory rights.
For eligible online purchases, the legal right of withdrawal and related refund requirements under French and European Union law apply where relevant.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incorrect, or non-conforming product, please contact our customer support team.
Provide your order number and a description of the issue. Photographs may help us assess your request.
We will review the situation and provide an appropriate remedy in accordance with applicable consumer protection laws.
6. Cancelled Orders
If you wish to cancel an order, contact us as soon as possible.
If your order has not yet been dispatched, we will advise whether cancellation is possible. If payment has already been collected, any applicable refund will be handled through the original payment method where supported.
Your statutory cancellation and withdrawal rights remain unaffected.
7. How to Request a Refund
To request a refund:
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Contact us at Info@fripeolympa.shop.
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Provide your order number and the email address used for your purchase.
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Explain the reason for your request.
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Include relevant details or photographs if your product arrived damaged, defective, or incorrect.
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Follow any instructions provided by our customer support team.
We will review your request and explain the next steps.
8. Delayed Refunds
If you have not received your refund within the applicable timeframe, please:
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Check your original payment account for pending transactions.
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Contact your bank or payment provider to ask whether the refund is being processed.
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Email Info@fripeolympa.shop with your order number so we can review the transaction.
We will assist you in checking the status of your refund.
9. Contact Us
If you have questions about this Refund Policy or need assistance with a refund request, please contact our customer support team.
Business Information
Business Name: fripeolympa.shop
Legal Business Name: OLYMPA
Contact Number: +142746911
Business Address: 87 Rue Saint-Martin, 75004 Paris, France
Support Email: Info@fripeolympa.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)