Last Updated: October 26, 2026
At fripeolympa.shop, we want you to be satisfied with your purchase. We offer free returns within 30 days of receiving your order, subject to the conditions outlined below and applicable consumer protection laws in France and the European Union.
1. Return Window
You may request a return within 30 days of receiving your order. Please contact our customer support team within this period to initiate your return and receive instructions.
Your statutory consumer rights, including any applicable legal right of withdrawal, remain unaffected by this policy.
2. Return Conditions
To help ensure your return is processed smoothly, items should, where applicable:
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Be in their original condition, with no unnecessary damage or signs of use beyond what is needed to inspect them.
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Include original tags, accessories, and packaging where reasonably available.
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Be accompanied by your order number or proof of purchase.
Any restrictions on particular products will apply only where permitted by law. Damaged, defective, incorrect, or non-conforming items will be handled in accordance with applicable consumer protection requirements.
3. Free Return Shipping
We offer free return shipping for eligible returns.
Before sending an item back, contact us at Info@fripeolympa.shop to receive the appropriate return instructions. Please do not send items to an unconfirmed address.
Follow the instructions provided by our customer support team and retain your shipping confirmation until your return is complete.
4. How to Request a Return
To initiate a return:
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Email Info@fripeolympa.shop within the applicable return period.
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Provide your order number and identify the item you wish to return.
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Explain the reason for the return.
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Follow the return shipping instructions provided by our team.
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Keep your return tracking information or proof of shipment.
Our customer support team will guide you through the return process.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or not as described, contact Info@fripeolympa.shop as soon as reasonably possible.
Please include your order number and a description of the issue. Photographs may help us assess the situation.
We will review your request and assist you in accordance with applicable consumer protection laws.
6. Legal Right of Withdrawal
For eligible online purchases in France and the European Union, consumers generally have a 14-day legal withdrawal period from receiving their goods, subject to applicable exceptions.
To exercise this right, you must inform us of your decision within the applicable period. Any return arrangements will be handled in accordance with the law.
Nothing in this Return Policy excludes or limits your mandatory statutory rights.
7. Contact Us
For questions or assistance with a return, please contact our customer support team using the details below.
Business Information
Business Name: fripeolympa.shop
Legal Business Name: OLYMPA
Contact Number: +142746911
Business Address: 87 Rue Saint-Martin, 75004 Paris, France
Support Email: Info@fripeolympa.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Time (CET) / Central European Summer Time (CEST)